Still Running Your Waiver Agency on Spreadsheets & Shared Drives?
Most NHTD and TBI agencies in New York manage ISPs, session notes, hour caps, and RRDC records across Google Drive folders, Excel sheets, and email chains, tools that were never built for waiver work. Home Health Diary replaces all of it with one organized, participant-centered platform.
Trust row: 200+ NY Agencies - 99.9% Uptime - 4.9 ★ Rating - HIPAA-Compliant
Purpose-Built Software For NHTD & TBI Waiver Programs
Whether you manage NHTD, TBI, CMH, ABA, or multiple agencies, Home Health Diary is designed around your workflows, helping you simplify compliance, reduce administrative burden, and run operations more efficiently.
Positive Behavioral
Intervention & Support
Manage behavior plans, session hours, and RRDC compliance in one dashboard for New York agencies.
- 240-hour annual tracking with automated alerts
- Behavior Support Plan builder with version history
- Supervisor approvals are built into every note
- Audit-ready reporting for RRDC reviews
Independent Living
Skills Training
Monitor ADL and IADL progress, document outcomes, and stay aligned with every UAS-NY goal.
- 220-hour annual cap, 4-hour daily limit alerts
- UAS-NY goal linkage on every session note
- In-environment session verification
- eMedNY-ready billing documentation
Community Integration
Counseling
Track CIC hours, goals, and participant progress for New York NHTD & TBI waiver agencies.
- 220-hour annual, 4-hour weekly limit tracking
- Two-year service window expiration alerts
- In-person session verification built in
- CIC and Peer Mentoring are tracked separately
Service Coordination
Software
Manage ISP, RSP, ISR, and PPO documentation in one secure platform for New York waiver agencies.
- ISP/RSP Management
- Automated ISR collection with provider reminder alerts and documentation
- Deadline tracking for all participants
- Centralized RRDC submission handling with version-controlled RSP packets
One platform for every waiver program backed by people who get it.
Built around real NHTD and TBI workflows, not adapted hospital software, helping providers document faster, reduce errors, and stay organized every day.
HIPAA-compliant infrastructure with encrypted data, detailed audit trails, secure user permissions, and complete documentation history built into every client record.
Our team knows ISP versus RSP requirements, vendor hold risks, RRDS review timelines, and provides guidance from people who know waiver operations.
Built alongside experienced waiver professionals to support real NHTD and TBI workflows across all nine New York regions with practical, provider-focused solutions.
Billing is tied directly to complete documentation, ensuring every claim aligns with the supporting records, reducing rework, denials, payment delays, and compliance concerns.
Proactive alerts for ISP, RSP, PRI/SCREEN renewals, hour caps, and critical deadlines help your team stay compliant before anything is overlooked.
Proven Results for NHTD & TBI Waiver Agencies
The only platform built around Medicaid Waiver workflows, PBIS documentation, and RRDC compliance.
Finally, Medicaid Waiver software that understands PBIS workflows. We cut documentation time by 60%, and our audit scores went from Good to Excellent in the first quarter.
The visit tracking system paid for itself in the first month. No more missed check-ins and no more compliance calls from the state.
See Home Health Diary built around your programs
No Pressure. No Generic Demo. One Personalized Walkthrough Covers PBIS, ILST, CIC, Service Coordination, Billing, and HIPAA-Compliant Workflows, Built for Your Agency.
Frequently Asked Questions
Everything you need to know about our pricing.
Home Health Diary sends automated alerts at 60, 45, 30, and 15 days before every ISP/RSP deadline, with a caseload-wide dashboard showing each participant's status. Missed 60-day deadlines are a leading cause of vendor holds and interrupted Medicaid revenue, the platform flags them before they slip, not after.
Yes. Home Health Diary replaces scattered folders, Excel hour trackers, and email chains with one participant-centered platform. During onboarding, existing participant records and active service plans are imported, so your team switches once and never works across two systems. Spreadsheets can store hours, they can't alert you before a cap is exceeded.
Home Health Diary tracks live hour balances for every service, CIC, PBIS, ILST, and Respite and alerts your team before any annual, weekly, or daily limit is reached. That early warning gives agencies time to prepare an RRDC over-limit request with medical justification before services or eMedNY billing are affected.
Home Health Diary automates ISR collection by sending due-date reminders directly to each active waiver service provider. Every collected ISR is date-stamped and tied to the participant's RSP timeline, so coordinators see which reports are in and which are outstanding at a glance, no reminder emails, no follow-up calls, no missing reports at review time.
Home Health Diary keeps full version history on every service plan. Each edit is time-stamped, each submission is traceable, and the approved copy is clearly identified. Version confusion, common when plans live as multiple copies across shared drives and email attachments, is eliminated because there is one record of truth per participant.
Home Health Diary routes documents for digital signature inside the platform: participants, family members, POAs, and providers sign directly, and supervisor review and approval are built into the workflow. Every signature is time-stamped and permanently stored with the participant file — no printing, no scanning, no unsigned notes discovered during a review.
Yes. When a participant receives Service Coordination alongside CIC, PBIS, or ILST, Home Health Diary keeps all documentation, hour balances, ISRs, and PPO records organized in a single participant profile, each service with its own hour balance and note history. CIC and Peer Mentoring are tracked separately with no overlap in billing records.
Home Health Diary sends reassessment reminders based on each participant's behavioral plan dates, with supervisor approval built in digitally. Initial assessment hours are tracked separately from service delivery hours against the 240-hour annual cap, so both buckets stay accurate, and missed plan reviews, a common RRDC finding, stop happening.
With Home Health Diary, every participant's RRDC records, approvals, authorization dates, PRI/SCREEN files, signed notes, and plan versions, are date-stamped and retrievable in seconds. Because every action is logged with user, timestamp, and document, your file stays organized continuously instead of being assembled in a scramble the week before a review.
Yes — when they're separate, note-to-claim mismatches cause eMedNY denials. Home Health Diary generates claims straight from verified session documentation, so every claim matches the record behind it. Rate codes, E-mod, and V-mod budgets are tracked in the same system, and vendor hold risk is flagged before submission.